1. List some steps to follow if you receive an application outage ticket?
☛ Inform the stake holders that the issue is being worked upon.
☛ Login to server to see if its responding.
☛ Access Application and Web Server logs to see if the application is receiving requests.
☛ If not, Involve the appropriate Network Team.
☛ Inform the stakeholders regarding the progress.
☛ Bounce the web / application server instance , if required.
☛ Close the ticket with the steps taken to resolve the problem.
☛ Complete the RCA ( Root Cause Analysis ) and submit the report to stake holders.
2. What do you know about this organization?
You have to do your homework prior to the job interview. Doing the background work will help you stand out. Find out who the main players are, have they been in the news recently? You are not expected to know every date and individual, but you need to have a solid understanding of the company as a whole.
3. Have you ever faced any problem due to caching?
Yes, sometime I receive issues related to outdated pages being rendered to the user. In those cases I clear the cache and then try to investigate the reason for that. Sometime the issue is due to comparatively high refresh interval. In those cases I reduce the cache refresh interval.
4. What is your greatest weakness as production support analyst?
I am a perfectionist and therefore, I rarely believe in anyone who can work as well as me. As a result, I am afraid to delegate important tasks to others. This approach has a weak side as that if you are not clever, you will cause the employer to believe that you are cheating him.
5. What have you done to improve your Production support knowledge in the last year?
Employers look for applicants who are goal oriented. Show a desire for continuous learning by listing hobbies non-work related. Regardless of what hobbies you choose to showcase, remember that the goal is to prove self-sufficiency, time management and motivation.
6. What have you learnt from mistakes on the Production support field?
Here you have to come up with something or you strain-credibility. Make it small, well intentioned mistake with a positive lesson learned. An example would be working too far ahead of colleagues on a project and thus throwing coordination off.
7. What are your responsibilities after the ticket has been closed?
I inform the stakeholders regarding the resolution and steps taken for it. I updated the ticket notes and link it with the master/related tickets. RCA is done for the high priority and critical issues and a report is submitted.
8. Do you use command aliases while doing your work?
Yes, I have created many aliases and saved them within my profile file so that the system loads them, the each time I logs onto the server.
9. What would you do if the issue is related to Database server?
I involve DBA and try to solve it through them. By the time they are solving it , I keep the stake holders informed regarding the progress.
10. What all caching has been used in your application?
I am using Akamai as web server cache in my application.
