1. IT Help Desk interview questions part 16:
► What does being a team player mean to you?
► Give us an example of how you handled a conflict with another employee?
► What are your salary expectations?
► What would you consider your most important accomplishment?
► How would you define success?
► At your last review, what improvements did your manager suggest you make?
► What would your coworkers say about you?
2. IT Help Desk interview questions part 15:
► What do you like about your current job or what did you like about your last job?
► Give us an example of when you handled a stressful situation.
► Give us an example of one of the toughest problems you had to face, and how did you deal with it?
► Why do you think you should get this position?
► Do you think you are the best person for this job? If so, why?
► Why did you apply for this position?
► Why did you apply for a position with our company and what do you know about us?
► Why should we hire you?
► Tell us about your short and long term goals?
► Where do you see yourself five years from now?
► Please explain, what does customer service mean to you?
3. IT Help Desk interview questions part 14:
► What is IPv6?
► What are the physical & logical components of ADS?
► In which domain functional level, we can rename a domain name?
► What is multi master replication?
► What is a site?
► Which is the command used to remove active directory from a domain controller?
► What is the file that's responsible for keeping all Active Directory databases?
► Tell us a little bit about yourself?
► What are your greatest strengths?
► What are your greatest weaknesses?
4. IT Help Desk interview questions part 13:
► Name the process names for the following: System Attendant, Information Store, SMTP/POP/IMAP/OWA?
► What is the maximum amount of databases that can be hosted on Exchange 2003 Enterprise?
► What are the disadvantages of circular logging?
► >What is Active Directory schema?
► What are the domain functional levels in Windows Server 2003?
► What is the default domain functional level in Windows Server 2003?
► What are the forest functional levels in Windows Server 2003?
► What is a global catalog server?
► How can we raise domain functional and forest functional levels in Windows Server 2003?
► What is the default protocol used in directory services?
5. IT Help Desk interview questions part 12:
► What is the subnet for a class C network?
► Have you configured a NIS server/client before? If so, describe what you did.
► Have your configured a NFS server?
► What are RAID 1 and RAID 5?
► What are the required components of Windows Server 2003 for installing Exchange 2003?
► What must be done to an AD forest before Exchange can be deployed?
► What Exchange process is responsible for communication with AD?
► What connector type would you use to connect to the Internet, and what are the two methods of sending mail over that connector?
► How would you optimize Exchange 2003 memory usage on Windows Server 2003 with more than 1Gb of memory?
► What are the standard port numbers for SMTP, POP3, IMAP4, RPC, LDAP and Global Catalog?
6. IT Help Desk interview questions part 11:
► What is a VPN?
► What is a default route?
► How do you set a default route on an IOS Cisco router?
► What is a metric?
► What is a MAC address?
► What is ARP/RARP?
► Describe a TCP connection sequence.
► What is MTU?
► What other TCP setting can you modify besides MTU to shorten packets?
► What is the difference between layer 2 and layer 3 devices?
7. IT Help Desk interview questions part 10:
► What is OSPF?
► A user is complaining of delays when using the network. What would you do?
► What is the difference between layer 2 and layer 3 in the OSI model?
► What is the difference between a hub, switch, and router?
► What is a VLAN?
► What is the difference between TCP and UDP?
► How do you distinguish a DNS problem from a network problem?
► What are a runt, Giant, and collision?
► What is a broadcast storm?
► What is the purpose of VRRP?
8. IT Help Desk interview questions part 9:
► What is the difference between a hub and a switch?
► What is a network?
► What is Active Directory?
► What is TCP/IP and what does it stand for?
► What is a default gateway?
► What does DHCP stand for?
► What is an IP Address?
► What is the significance of the IP address 255.255.255.255?
► What are the 3 major classes of an IP network?
► What is a Class D IP address?
9. IT Help Desk interview questions part 8:
► Have you noticed some product-issues that you perceive could cause possible calls by end users/ customers?
► What steps do you take when handling an awkward call such as when the caller is concerned with their warranty or asking for a return or refund?
► Are you familiar with service manuals/schematics and how do you use them?
► What if a warranty has expired and a customer demands a no-charge repair?
► A customer could damage a product and expect the company to fix or replace it. How would you handle this situation?
10. IT Help Desk interview questions part 7:
► How have you built knowledge of products and services?
► What type of process discipline do you use?
► What communicating and networking systems are you familiar with?
► Have you ever used SAP or similar system?
► How do you manage and organize several departments? How do you monitor these departments?
► What type of systems development skills do you possess?
► What are your administrative practices?
