1. Explain hosts and LM hosts file?

The "HOSTS" file contains entries that simulate "A" records in DNS (and PTR records, too). Only DNS-legal names are allowed in this file.

The "LMHOSTS" file contains entries that simulate NetBIOS name resolution responses (and they have a baroque little mini-language to let you preload entries into the NetBIOS name resolution cache, specify domain entries, and include other files). Only NetBIOS-legal names are allowed in this file.

2. What is a blue screen of death? How to trouble shoot the computer in such situation?

I will reboot my machine 3 times. If the problem continues, the 4th time, I will press f2 to enter the setup which will automatically make my machine go through a process called bios. The bios process will read all my hardware and take me to a configuration setup, then I will go on the boot tab or press F12/F8(depending on the computer) and start windows normally. IF THIS DOESNT SOLVE THE ISSUE, then I will reboot my machine, press F12 and enter the safe mode. Once I enter the safe mode, I will type "msconfig" and click on the "startup" then I will click "DISSABLE ALL >Ok>APPLY>RESTART.

IF SAFE MODE DOESN'T WORK:
I will insert the system recovery CD and press F8 or F12. Then I will press "R" for repair, and restore the system.

IF SYSTEM REPAIR DOESNT WORK:
Reinstall

LAST STEP, IF NOTHING WORKS:
Create a ticket for the client and transfer to tier 2.

3. How to configure Outlook?

Normally outlook can be configured in two ways Automatic and other is manual.in Automatic setting there is nothing to configure all u need is to provide a valid credentials.but in manual u should first know about your input and output ports ie pop/ smtp and imap and these are provide to you by concern team and now u provide the credentials that all your outlook is configured.

4. What is LMHOSTS?

The "LMHOSTS" file contains entries that simulate NetBIOS name resolution responses (and they have a baroque little mini-language to let you preload entries into the NetBIOS name resolution cache, specify domain entries, and include other files). Only NetBIOS-legal names are allowed in this file.

5. What is HOSTS?

The "HOSTS" file contains entries that simulate "A" records in DNS (and PTR records, too). Only DNS-legal names are allowed in this file.

6. What is the difference between win XP and win 7/8?

First of all graphic difference and then XP support IP Ver. 4 only and window 7 support IP Ver. 4 and 6 both

7. What is SysWOW64 folder?

It is normally found in the 64 Bit OS egs: 64bit Win7. This is very similar to the system32 of the 32 bit OS

8. What is UAC (User Account control)?

user account control setting is a tools for administration that raise & alert if you modify the privilege of administrator.user account control protect your computer from malicious software because it allow user to notice when a document & program trying access.

9. I have disabled all usb ports on my stationary computer, my mouse and keyboard dont work... how do I enable it back? I cannot press F2 to get into BIOS, nothing works... keyboard or mouse?

Type in Run window regedit and click OK

After registry editor Open Goes to the
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesUsbStor
In the Right Pane Double Click on Start and Type in Value 4
USB Port is Disabled
Type Value 3 For Enable USB Port

10. Suppose A user calls and every time he launches Internet Explorer he gets the page cant be displayed right before this his virus software had detected virus...what could be causing this problem you checked the settings in IE and its has the correct homepage?

This can happen if the host file is changed by the threat infection.

To resolve this unnecessary host entries files perform the following steps :

1. Click Start, > Find or Search > Files or Folders.

2. Make sure that "Look in" is set to (C:) or to "Local Hard Drive if you have
more than one hard drive, and that "Include subfolders" is checked.

3. In the "Named" or "Search for..." box, type:

hosts

4. Click Find Now or Search Now. After all files are found--this could take a
few minutes--go on to "To delete any extra lines."

For each Host file that was found in the search, do the following:

To delete any extra lines

1. Right-click the file and then click Properties.

2. In the bottom section of the Properties dialog box, make sure that the
Read-only attribute box is not checked. If it is checked, remove the check mark.

3. Click OK.

4. Right-click the file again and then click Open With.

5. Uncheck the Always use this program to open this program check box.

6. Scroll through the list of programs and double-click Notepad.

7. When the file opens, delete all the entries in the Hosts file, except for the
following line:

127.0.0.1 localhost

8. Close Notepad and save your changes when prompted.

Restart the computer and see if your Internet explorer is getting redirected
to other websites.

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