1. Tell us why do you think you are perfect for this position?
First understand the role ,then highlight how your skills, experience and personal quality match this. Show them not only that you are qualified for the job but also confident to make the different by taking the challenges that the job offers. You can take this question as an opportunity to talk again about your qualifications, credentials and psychological strengths that can benefit this position. For example:
☛ I think i do well in this job because my education and knowledge gained from my college life is suitable to this job and will be beneficial for the hotel too.
☛ I think that I'm meeting (or almost meeting) all the required qualifications, skills for this job.
2. Explain me how can you handle stress?
This service desk interview question is very common and will be asked to you while attending a front desk interview. Always remember that people have to deal with stress at some point of their lives. You should speak about how you are able to work under pressure and not allow the pressure to control you. While answering this question, you could say that you never allows stress to take away your motivation and that you can balance yourself because of your healthy, fit and active lifestyle. You can also speak about how positive you like to stay and that it helps you give better and positive reactions.
3. Tell us how long will you work here if you have been hired?
When you answer this interview question for receptionist, make sure to come across as positive as you can. You must let the interviewer know how glad you are to be sitting in front of them and that you are thankful for this opportunity. You should begin your answer by saying that working for them will be a very good and attractive opportunity for you as it help you gain both knowledge and experience in the front desk world. You could say that, would like to pursue your career as long as you can, that you like meeting new challenges and that this hotel is everything you have been looking for so leaving is clearly out of question for you. Try to gain their confidence through this.
4. Tell me why do you want to work in our hotel?
Impress the interviewer by expressing your interest in hotel profile and by demonstrating your enthusiasm to work for the hotel. You may say that you trust this hotel to be the best place to utilize your experience and skills for the benefit of the hotel. Mention the aspects that what you liked most about the hotel.
For example you may also say that :
You are one of the leading hotel and I want to work with the best. It will help you to utilize your skills, knowledge in an effective and efficient manner.
5. Tell us about your weaknesses as Front Desk Representative?
For your weaknesses, be honest about them but be sure to emphasise that you learned something from them (and try to explain how you learned from them or how they made you a better person).If you have a readily apparent weakness, discuss how you've addressed it and why it won't be an issue in the job. Here you can discuss non-essential skills also. For example you say like:
☛ Being organized wasn't my strongest point, but I implemented a time management system that really helped my organization skills.
☛ I care too much about my work.
☛ I am too much of a perfectionist.
6. Tell me what is the best thing you like about your job?
When you bring smile on tense face of your customer by helping them and by solving their problems, it is the best thing that I enjoy during job. So, customer satisfaction is the best thing that I like most in my job.
7. Tell me how you deal with a customer who is on the phone and refuses to calm down?
Such situation is very common in a helpdesk job. This question is again put in-front of you to check your ability how you face the stressful situation.
8. So you want to become a receptionist! Tell us something about you?
When you want to work as a receptionist or be a part of the front office staff, you have to have some knowledge on how to answer a few basic questions before the difficult ones come along. One of the most common front desk job interview questions, that most receptionists ask is what you can tell them about yourself. While answering such questions you should discuss your previous employment experiences. The question is a good opportunity for you to focus on your professional goals, speak about your skills,2 achievements and strengths and provide a good summary of your professional self. You don't have to discuss about your personal life here.
9. Explain me how would you organise your schedule?
In this interviewer is expecting that how you would be organised and efficiently handle changes in your schedule. In you answer you may include that how you manage your daily workload with some examples from previous employment experiences where your organizing abilities have shone through. Add some following points to make your answer more effective i.e. you would manage databases and create reports, manage information by telephone, fax and email messages, guest arrangements and Organize paper work and maintain electronic files such as presentations and spreadsheets.
10. Explain me one thing that you don't like about your job?
Give your answer in brief and avoid telling something that related to customer service. If you want to say something that you don't like than you can mention that long queue of customers waiting for their turn is something you don't like.
11. Tell us do you really think that company or organization really needs a helpdesk?
The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.
12. Explain me are you comfortable working in different shifts?
Interviewer want to check your flexibility in working different shifts so you need to be honest here in this question. And if you don't have any issue then you may say that yes, you are comfortable if the company demands or Yes, I'm comfortable.( Even if u don't like to u have to because it's manageably risk).
13. Tell me why did you choose receptionist as your career out of many others?
For those who are people lovers and who have a good level of communication skill, working as a receptionist can be a very good thing. First answer the question naturally without sounding rehearsed and build confidence for starting the interview. You may say that 'I would like to work as a receptionist as I enjoy working with the public and feel I can overcome any problems they may have and I have good organisation skills'. Even you can mention your all skills(acc.to job requirement)that can be your communication skills, computer skills, strengths, customer service skills etc.
14. Tell me how good are you at solving problem on phone?
Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily.
15. Explain me some of the task that you had performed in your previous company?
Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems.
16. Tell me what does good guest service mean to you?
Hospitality is all about customer service, so you're just as likely to get this question when you apply for an administration position as when you're after one at the front desk. While the answer is common sense, a good way to make a memorable impression is to work language from the hotel's own marketing materials (such as their website) into your response.
17. Tell us how you deal with the frustrated customer?
The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.
18. Tell me what is the difference between helpdesk and service desk?
A helpdesk ensures that the customer's problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company's service are delivered.
19. Explain how will you organize your schedule?
In this the interviewer is basically trying to see how organized you are as a person. He wants to see how efficient you are as a persona and how you will handle changes if there are any in your work schedule. In this answer you must first of all include how you have been organizing stuff in the past, how you have organized meetings and how they worked successfully. Speak about how much you have learnt from your past and the previous experiences and that maintaining sheets, documents and files is very easy for you.
20. Tell me what do you know about our hotel?
The interviewer wants to know if you've done your homework or not. So before going for interview you need to collect information about hotel as much as possible, go through the hotel's web site. Use search engines to research the hotel & individuals. Look for their mission & how they describe themselves. Look at Glassdoor and Indeed to see what employees say. Share all the positive aspects you know about that hotel including their achievements, awards etc. And don't be predictable, be unique. Show your interest in the hotel.
21. Explain me why are you the best candidate for this position?
Employers want to hear about more than the hard skills you've listed on your resume. Think about the job description as well as what you've learned about the hotel's culture, mission and current needs. Then use your response to emphasize your compatibility and ways you will use those skills to help them tackle their challenges.
22. Tell me what are your strong points as receptionist?
This question will help polishing your qualification, your skills to the requirements of the inetrviewer.Provide persuasive answers to the question of the interviewer about
strong points, You do not only state your strong points to the interviewer but must also provide evidence for them by giving examples of our past achievements. And Your answer
should highlight a strength such as "handling customers and clients," "organizing an appointment book," or "problem-solving." Pick one, then illustrate it with specific details
relevant to the job. You will want to point to a strength that pertains to the job. You may include some strong points(similar to job requirement like:
☛ Your friendly nature
☛ Your communication skills
☛ Your patience level
23. Tell me when you can join our hotel if hired?
This can be a common question to be asked at the end of an interview. It feels like a simple question, but it really isn't. So before answering this question think about what you absolutely need and what you would like. So the best response is to convey a willingness to start working as soon as possible. However, if you do have another job while you're in the application process for a new one, you need to be tactful in how you answer.
24. Tell me what were your responsibilities in the previous front desk office job?
This one could be a great opportunity to speak about some of the nitty gritty bits of your old employment experiences. You must also focus on the duties and responsibilities that will mostly relate to the position you are hoping to get. When you are speaking about your responsibilities, you must always remember to stay positive. You don't have to reflect on any of the previous experiences in a poor manner. One of the best ways in which you can get ready for this question is by simply looking at your resume and look at all the responsibilities you have listed. Think of how you can elaborate and speak on each point. You must also focus on the instances and the accomplishments that have helped you.
25. Tell me how important is customer service for you?
The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way.
26. Tell us what experience do you have as a help-desk associate?
Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and also explain what additional thing you were doing like managing call or using any software. If you don't have experience, you don't have to worry, you can tell them you are a fresher.
27. Tell me how do you respond when you do not know the answer?
When you do not know the answer, tell the customer straightway that you don't know the answer instead of hitting around the bush. And ask them to wait till further assistance provided by your colleague or supervisor.
Hotels employ a diverse spectrum of personalities as well as nationalities. Regardless of your position, teamwork will often be required. The hiring manager wants to select a professional who can work well with others even when they don't see eye to eye.
29. Tell me why do you want to work for this hotel?
Obviously, you have bills to pay. However, comments about compensation or “I just need a job” are the last thing a hiring manager wants to hear. To best answer this question, you need to spend time learning about the hotel's history, mission and culture. Check out their website and search the Internet for press releases and other news. If you have access, talk to a few of their employees. Then put together a response that shows you've done your research and are a good match for the hotel's current and future needs as well as culture.
There are many skills that front desk officers should possess. Good communication and interpersonal skills, customer service knowledge, ability to effectively manage multiple tasks simultaneously and diplomacy and discretion are just a few of them.
31. Tell us are you flexible with the weekend's job?
As far as I get another day off in place of weekend, I don't have any problem in doing weekend Job.
32. Tell us how you will organize your work schedule?
Based on the priority, I will schedule my work and assignment accordingly.
I was working at a restaurant as a server, and I had a table of two individuals. When they started eating, one of the guests noticed that his chicken was undercooked. I apologized profusely and explained that it was an embarrassing mistake. I asked him to let me fix it, and I went back to the kitchen and had them remake his meal. While he was waiting, I gave him a free appetizer to pass the time. When his food was done, I brought it back, and he was impressed. He ate the meal and said he loved it. He thanked me for my service, and I got a big tip. I learned that saying you're sorry goes a long way.
34. Tell me what will you do if there are complaints from a guest regarding the service?
Unhappy guests will always give you bad news whether it is about the company or the hotel and it will take just one person to completely shatter a good day when you are working for everyone. Whatever the cause may be, there are plenty of unhappy customers who can still be our guests and hope for making it better in the future business. So when you are speaking to the customer, make sure to listen to them firstly. Second, thank them for letting you know where the problem lies. Third, convey your apologies to the guest. Third, see what the guest is looking for as a solution. Fourth, act on the solution.
35. Tell me how much you want to get paid for this job?
Before you start talking pay (and salary negotiations) with a prospective employer, you need to find out how much the job (and you) are worth. You will need to take the time to research salaries. That way you will be prepared to get what you're worth and to get a job offer that's realistic and reasonable. And don't be afraid to identify a salary you think you deserve. You need to be realistic but you shouldn't have to work for less than what you are worth. You have a unique set of skills and experience that will be the perfect match for the right role and the right employer. When you find that role, you deserve to be paid fairly for it.
For example you can answer:
☛ Actually sir, I am more interested in my role instead of salary. I would expect appropriate salary as per my role and responsibilities.
☛ I am not looking for great salary. I just want to increase my knowledge and skills. Salary I am looking that as per company norms which fulfill all my necessary needs.
