1. Tell me would you say that you are hands-on type of person?
One of the most important qualities required in a person handling any support position is his ability to be available immediately as the requirement arises. So, the only answer to this question is "YES". Develop an attitude of being available whenever you are required.
2. Explain me difference between RAM and ROM?
RAM (Random Access Memory) – is used to temporarily store information that the computer is currently working on.
ROM (Read Only Memory) – This is a Permanent type of memory storage used by computers for important data which never changes. (Example: BIOS)
3. Do you know any Five Microsoft Office Applications?
1. MS Word
2. MS Excel
3. MS Powerpoint
4. MS Access
5. MS Outlook
5. Tell me which desktop operating systems are you familiar with?
You will need to have familiarised yourself with the system used by the organisation you are hoping to join. Focus your answer on those systems, but also mention other systems with which you have experience.
Mention that the task was not pleasant but that you got through by explaining the position and reasons for dismissal to the individual and being as sympathetic as possible.
7. Tell me what is your favorite aspect of desktop support?
The question is a test of motivation. You need to match your answer to the job. Mention aspects like the challenges of working with new systems and meeting new people.
8. Tell me what are some things that you look for in a job?
Tailor your answer to the interviewers' company. Talk about challenges, job satisfaction, opportunities and work environment.
9. Tell me as an IT support engineer have you learned from your mistakes?
The real fact is that everyone who works makes a mistake. There is no loss in making a mistake while working. The main aspect of asking this question is to know if the candidate makes mistakes and learns from it without repeating. To make this question an apt one, you can state an example where you made a mistake and learned from it and also never repeated the same.
10. Tell me what is forward and reverse lookup in DNS?
When we convert IP address into names is called Reverse lookup, while converting names into IP address is called Forward lookup.
11. Explain me what is a child domain?
A child domain is the member domain of Windows 2000 Active Directory.
12. Tell me how you can take backup of emails in ms outlook?
To take a back-up in the ms outlook, you have to go in control panel. In control panel you have to go under mail option and then open the data file, select personal folder and click on open folder. After that, you have to copy .pst and have to paste it wherever you want the backup.
13. Please explain about your basic technical experience and qualifications?
You can consider this question as an ice breaker. You will find yourself facing this question in almost all the interviews for this position. An effective answer to this question will summarize your basic technical qualification along with some information about the technologies and products you have worked on. Here, you can go on to talk about any revolutionary or recent technology you have worked on. For e.g. "I have completed by BE - Electronics with 78% marks and have a 2 years experience of working in the industry of security software. I have the privilege of working in the team which developed and supported the revolutionary Winsock Layer technology". The trick is to put the full stop at the right place to provoke the desired next question. With this answers, you can immediately expect a question "What is Winsock Layer Technology?"
BIOS stands for Basic Input-Output System and is pronounced as “Bye-Ose“. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. BIOS can also be called as a Special Software that interfaces the major hardware components of a computer with the Operating System. It is usually stored in a Flash Memory Chip on the Motherboard.
15. Tell me why are Device Drivers required?
A Device Driver (or just Driver) is a piece of software which is required to run every Hardware Component present in the computer.
16. Explain me what is the difference between CRT (Cathode Ray Tube) and LCD (Flat Screen Monitors)?
CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen.
LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.
17. Do you know what is the difference between FAT32 and NTFS file systems?
☛ 1. NTFS allows compression and file encryption. FAT32 does not.
☛ 2. NTFS is more secure than FAT32
18. Tell me what is one of the latest Computer Processors (CPU)?
The Intel Pentium Quad Core Intel I3, I5, and I7 processors.
19. Tell me what is your style of management?
Tailor your answer to the management style of the company to show that your style will complement it. A good maxim to remember is ‘task needs, group needs and individual needs'. You might also mention motivation and delegation.
20. Tell me in two or three years from now, what do you see yourself doing?
This is a test of your ambition and possible loyalty. You should be clear about what you hope to achieve and could ask the interviewers if your objectives are a possibility with their company.
Technical support positions deal with a specific base or model of products. A basic knowledge of the company's products and their uses is the key here. Research the company's products in order to familiarize yourself with them as best as you can.
Other than basic hands-on knowledge of a product, a willingness to learn as much as necessary is required. Even if you are not familiar with their product, most companies have several training programs available to those with the desire to learn.
22. Explain me what are the benefits of a child domain?
Benefits of child domain are:
☛ Low network traffic
☛ Low administrative overhead
☛ Security boundary
23. Tell me what is a “Default Gateway”?
Default gateway is the IP address of the router in the network. In any case, if the users wants to switch on to another network, or if they cannot locate their particular network than their query will be forwarded to default gateway.
24. Tell me what technical skills do you possess that would benefit our company?
You must do some home work to answer this question effectively. Dig out the information about some products and technologies on which they work, match them with your skills set and prepare an effective answer. Company's website and job notification can be a good source for this information. To answer this question, you can say something like - "I see that your company sells security softwares for mail servers. I have a good knowledge of various mail servers, their performance and the security loop holes in them. This will help me in providing effective and efficient support to both the customers facing technical issues with your product as well those wanting to buy a new product."
25. Tell me what tools are most helpful to you when trouble shooting and solving a problem?
Experience, knowledge, manuals, team members are some of the tools that come handy while trouble shooting. However, don't exhibit support from team members as your primary tool as you are expected to deal with a customer independently most of the times.
