1. What is your typical workweek as an IT support officer?

The employers would like to know what the candidate would do while they work. Take a deep look at the job role you have applied for and how it relates to your previous role. When you wanted to talk about typical work for a week, avoid discussing about non-work related activities. During the time of the company, you should use the time in a productive manner. Your answers must be focused on work and formulate your answers in a way which presents that you are organized.

2. Tell us what is your troubleshooting process?

The basic troubleshooting process is:

☛ Identify the problem
☛ Consider likely causes
☛ Test theories to localise the cause
☛ Formulate and implement a plan to solve the problem
☛ Verify that the problem is solved and take steps to prevent a reoccurrence
☛ Record your findings, what action you took and the outcome

3. Do you know what is an IP Address?

An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: To detect a computer’s IP Address, go to Start – Run – Type in CMD in the Run Dialogue Box and click OK or hit <Enter> – In the Command Prompt Screen that comes up, type in IPCONFIG and hit <Enter>

4. Tell me what are the tools do you think is mandatory for problem solving?

Team members, experience, manuals, and knowledge are a few tools which are useful for troubleshooting. Also do not present that team members are the main tool because any issue to be solved must be handled independently.

5. Tell me what are the disadvantages of using imaging software?

This question is designed to test your familiarity with imaging software. Describe image testing and the attributes of particular software to show your familiarity with imaging.

6. Explain how do you feel about your abilities as a manager?

Focus on how you achieve results while maintaining good staff relations. Use examples of your successes and how you have learned from mistakes. Emphasise your energy and experience.

7. Explain what is the difference between CRT (Cathode Ray Tube) and LCD (Flat Screen Monitors)?

CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen.

LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.

8. Tell me what is DHCP and what it is used for?

DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the computer system in a network. It helps in managing the large number of IP's very easily.

9. Tell me why do you want to work for this organisation?

Let the interviewers know that you have done some homework by saying that in your job search their company stood out from the rest because “….” You should also mention the company's history, products, philosophy, reputation etc.

10. Tell me what are your reasons for leaving your previous/present job?

Be honest and brief but avoid answers suggesting personality conflicts or that you were dismissed. Try to present the move in a positive light.

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