Customer Complaint Officer Interview Question:

Explain how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.?

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What you need to show here is primarily an understanding of the particular project management methodology. For example, 6 sigma or lean management.

You should do this by giving an example of a project that went well, and show some of the challenges that you had to overcome along the way.

In particular, it would be useful to show examples of how you managed to get the team on your side and sharing the same vision for success.

If you have no experience of these types of methodologies, you should just give an example of a project that you worked on that went well.
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