IT Help Desk interview questions part 8:
Submitted by: Muhammad► Have you noticed some product-issues that you perceive could cause possible calls by end users/ customers?
► What steps do you take when handling an awkward call such as when the caller is concerned with their warranty or asking for a return or refund?
► Are you familiar with service manuals/schematics and how do you use them?
► What if a warranty has expired and a customer demands a no-charge repair?
► A customer could damage a product and expect the company to fix or replace it. How would you handle this situation?
Submitted by: Muhammad
► What steps do you take when handling an awkward call such as when the caller is concerned with their warranty or asking for a return or refund?
► Are you familiar with service manuals/schematics and how do you use them?
► What if a warranty has expired and a customer demands a no-charge repair?
► A customer could damage a product and expect the company to fix or replace it. How would you handle this situation?
Submitted by: Muhammad
Read Online IT Help Desk Job Interview Questions And Answers
Top IT Help Desk Questions
| ☺ | IT Help Desk interview questions part 11: |
| ☺ | IT Help Desk interview questions part 16: |
| ☺ | How would you fix the problem if someone finds that their internet connectivity is down? |
| ☺ | Tell me your worst experience so far as a help desk assistant? |
| ☺ | IT Help Desk interview questions part 13: |
Top Help Desk Categories
| ☺ | Desktop Interview Questions. |
| ☺ | IT Help Desk Interview Questions. |
| ☺ | Production Support Interview Questions. |
| ☺ | Computer Technician Interview Questions. |
| ☺ | Peon Interview Questions. |
