What do you know about the centre and the role of company?
Submitted by: MuhammadYou are not required to be an expert on the organisation or role, but a genuine interest and basic understanding is expected. If you are working with a recruitment consultant then they should be able to provide you with extra details and assist with preparation.
In addition, look for and use press releases, corporate and social websites. Ring the call centre to see how they handle your call: do they offer 'up-sell', 'cross-sell', how was the service? Read the job description to prepare for this question, a few key facts or some knowledge show a genuine interest and commercial awareness.
Submitted by: Muhammad
In addition, look for and use press releases, corporate and social websites. Ring the call centre to see how they handle your call: do they offer 'up-sell', 'cross-sell', how was the service? Read the job description to prepare for this question, a few key facts or some knowledge show a genuine interest and commercial awareness.
Submitted by: Muhammad
Read Online Customer Complaint Officer Job Interview Questions And Answers
Top Customer Complaint Officer Questions
| ☺ | How to keep yourself motivated? |
| ☺ | How to recognise the level of trust or respect your team held for you and how did you ensure this continued? |
| ☺ | How to ensure that your department's goals are in line with the overall company goals? |
| ☺ | Tell me how did you recognize the level of trust or respect your team held for you and how did you ensure this continued? |
| ☺ | Can you please explain your current targets and KPIs - How do you ensure you achieve these? |
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