1. Can you tell us how do you decide what gets top priority when scheduling your time?

Case by case basis. I take into consideration timeframe allowed, meeting customers needs, trying to get new customer.

2. Explain me what is your greatest weakness as Cargo Agent?

You want to answer this question in a way your greatest weakness does not cost you the job at Southwest Airlines. Say something like:

☛ I am a workaholic and I neglect my friends and family or
☛ When I get caught up in my work I don't take enough personal time for myself.

3. What is your greatest strength as Cargo Agent?

I work well under pressure (this is a great answer because airlines get extremely busy and you need to stay focused during this time).

4. Explain how do you work under pressure?

Obviously, airlines get very busy. Especially during the holidays. Give the interviewer a great example of how you worked well under pressure in school or your last job.

5. Explain me how would you deal with a difficult customer?

☛ First, state you would listen to the customer and find out what their complaint is.
☛ Then say you would sympathize with the customer.
☛ Next, help the customer with their complaint and if you could not do anything you would escalate the problem to your manager.

6. Explain me what are your short-term career plans?

Soon, I would like to climb the ladder to the position of a cargo manager.

7. What is authorisation?

The commission to a certain person or body to act on behalf of another person or body ; the person or body can be authorised e.g. to issue air waybills or to collect freight

8. What is break Bulk Agent?

A forwarder breaking the bulk: taking care of the unpacking and sorting of goods after the flight

9. What is charges collect?

Charges as stated on the air waybill to be collected from the consignee

10. What is commodity code?

Code used in the Harmonised System for the classification of goods, which are mostcommonly produced and traded

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11. What is customs invoice?

(Pro forma) Invoice for import declaration (customs and statistics) purposes, stating the commercial price, added with the costs for freight, insurance and packing etc., terms of delivery and payment

12. What is harmonised System?

A numeric multi purpose system for the classification of goods with its six digits covering about 5000 descriptions of the products or groups of products most commonly produced and traded, designed for customs purposes, but can also be used for statistics, transport purposes, export, import and manufacturing; the international convention on the HS was established under auspices of the World Customs Organisation in 1983

13. Can you please tell us what is the most difficult situation you have had to face and how did you tackle it?

With smile face hiding angry to customer and listening to their problem and work hard to solve them.

14. Why did you leave your last job as Cargo Agent?

It is ok to leave a job but it is important to make sure they know you left on good terms.

15. Tell me how would you deal with an upset customer?

☛ First, state you would listen to the customer and understand the complaint.
☛ Then state you would sympathize with the customer.
☛ Next, say you would try and fix the problem.
☛ Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.

16. Tell us what duties have you performed in the role of a cargo agent?

As a cargo agent, I have been busy performing many duties, such as loading and unloading freight, receiving and processing orders, and preparing and examining bills of laden.
In addition, I have been responsible for collecting fees and processing payments. Moreover, my duties include examining manifests and notifying consignees of logistics. Checking import and export documentation to determine cargo contents is also part of my work.

17. What is AEA?

Association of European Airlines

18. What is ADV?

Advise, Advised, Advising

19. What is breakdown List?

List of shipments carried in one consolidation

20. What is carriage?

Transport ; the process of conveying cargo from one point to another

21. What is classifying?

Assigning the right import classification number to goods as part of the customs declaration process

22. Why should I hire you as Cargo Agent?

I work hard, I am a quick learner, and I am punctual.

23. Tell me do you have a valid drivers license?

You need to drive motorized equipment, such as belt loaders so you need a drivers license.

24. Tell us what do you do to make sure that lost shipment incidents are minimized?

Ensuring that the right routes and logistics are suggested is important. And this is where I focus on.

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25. What is Airline?

Company operating aircraft between steady origin and destination airports