1. Explain me what is consolidation?
A collection of shipments belonging to different shippers travelling to one destination or area to be distributed to several consignees
The separate reception of parcels or packages and the holding of them for later dispatch as one consignment ; consolidator role
3. Tell me the job you have applied for?
Keep your answer brief. Simply state customer service agents handle ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
A written complaint about the execution of a contract of transportation by a carrier, combined with a demand for financial compensation
5. What is blocked-space agreement?
A continuous reservation (allotment) for space at one or more flight / date combinations with an airline
An official statement from a customer to a carrier about his unhappiness with the service or operation of the service provider
7. Explain me why do you want a career as a cargo and freight agent?
I believe that I can excel in this field, because I possessed positive behaviours regarding any kind of work.
Goods on which the customs duty has not yet been paid, and which therefore, are under the control of customs; usually in a Bonded warehouse.
9. What is Dimensional Weight (Conversion)?
Concept adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a package occupies ; the volume is converted into a (higher) weight / price class
10. Tell us what is consignee?
The person or company that is physically and administratively responsible for accepting the goods at final delivery
11. Tell me what is certificate of Origin?
A certificate proving the country of original production of goods ; used for customs declaration purposes
12. What is cargo disassembly?
The separation of one or more of the parcels or packages that are part of a consignment for further distribution ; break bulk role
13. Tell me how quickly do you make decisions? Give me an example?
I don't think so situation is prefer how to make decisions it may be a long term decision and short term its depend in time and conditions.
14. Please explain how would you define excellent customer service?
☛ The flight attendant has exceptional communication skills and is always friendly to customers.
☛ The customer is given assistance when necessary when putting their bags in the overhead compartment.
☛ The flight attendant is always willing to assist anyone with special needs, children or elderly.
The party responsible for transport of goods from one point to another, this can be for example an airline or a forwarder (as a NVOCC)
Company that carries envelopes and parcels up to 75 kg from door to door ; air transport is generally outsourced to airlines
Person who acts as an agent or intermediary in negotiating contracts ; sometimes refers to a forwarder role
18. Tell us what hours can you work?
You will need to be flexible with your hours. Mention you have no problems working weekends and holidays too.
19. Can you tell us how do you keep track of work so that it gets done on time?
Well I will prepare my self first analyze which work is to be done first or necessary I will do that and so on.
20. Please explain what do you find most challenging about the work?
Working as a cargo agent is challenging on the whole. However, the most challenging part is lost shipments. As a cargo agent, I am answerable to many people, which can get quite tricky at times like these.
Electronic freight documents project from IATA ; e-Freight aims to take the paper out of the air cargo supply chain and -processes and replace it with cheaper, more accurate and more reliable electronic messaging ; facilitated by IATA, the project is an industry-wide initiative involving carriers, freight forwarders, ground handlers, shippers and customs authorities
22. Explain me what is consolidator?
A forwarder consolidating shipments before a flight ; these shipments belonging to different shippers and travelling to one destination or area in order to be distributed to several consignees after the flight
Cargo Community System ; information system integrating the communication between air cargo parties at an airport
24. Tell us why should we hire you as our customer service agent?
Here we want to find out what skills and experience are required and reassure the interview you have the skills and experience to do the job.
☛ I have excellent communication skills which will allow me to work well with customers.
☛ I work well under pressure.
☛ I am physically fit and will not have any problems lifting items up to 70 pounds.
☛ If you have any customer service experience now is the time to mention it.
25. Tell us how would you deal with an upset customer?
☛ I would find out what is wrong with the customer.
☛ If it was lost luggage I would do my best to find where their luggage is.
☛ If a flight was delayed I would explain why the flight was delayed. Mention it is important to keep the customer happy as an unhappy customer will never return.
One of the main skills that I possess as a cargo agent is my ability to handle many tasks at the same time. Knowledge of cargo processing is also a virtue that I possess. In addition, I am skilled in estimating freights and postal rates.
Another one of my skills which I depend on is my ability to route inbound and outbound shipments. Additionally, I am well-versed in checking items in order to ensure that they meet specifications.
27. What is airport-to-airport?
Transport from an airport of origin to an airport of destination
A C2K key performance indicator: FAP = Flown As Planned (the complete shipment has flown at or before the last planned flight with a maximum 12 hour delay)
Arrive, Arrived, Arrival
Also a C2K milestone: ARR = cargo and documents arrived at airport of destination
Air Transport Association
Airport-to-door
I would give myself a realistic 8, as I believe that there is always a lot to learn.
Company specialized in providing door-to-airport transport, arranging connecting air transport and/or airport-to-door transport for parcels and consolidations > 75 kg or up to anything that fits in an aircraft ; the air transport is generally outsourced to airlines and sometimes aircraft operators or air charter companies
Combi Aircraft, combining transport of passengers and cargo on the main-deck
Request for reservation of space on a flight/day, (to be) confirmed by the airline
