Working with people to help them gain access to quality and cost-effective interventions in their health plans, is something that I look forward to on a daily basis. The satisfaction that comes from knowing that you have helped someone who was unable to help him or herself, is the driving force behind wanting to work as a case manager.
Compassion. It is imperative for a case manager to possess compassion when working with people to be able to understand their situations, and work with them in a positive manner.
Working in case management may also require that you have top communication skills. When helping families or individuals decide what comes next in their health care, case managers often have to discuss plans with medical providers and insurance companies as well as the patient. You can show that your case management style is effective by displaying the ability to communicate difficult information to people. Explain to the hiring manager how you break down complicated medical jargon to families and patients.
Teamwork is an important part of medical care today. Case managers must be able to effectively work with a healthcare team of doctors, specialists and nurses in order to provide the highest quality of care to a patient. Wherever your experience has taken you, an interviewer wants to see that you have what it takes to be able to work well with others in a hospital or managed care setting. Talk to the hiring manager about the times when you have been successful with a group of people. Give examples of what your role looks like in the teamwork approach.
Case management positions are not confined to the normal nine-to-five framework, particularly if you will be a hospital's patient liaison. In fact, you might need to respond quickly to an unexpected emergency situation. In this profession, being available for weekends or on-call work shows that you are motivated to do whatever it takes to ensure the success of your prospective employment company. However, if you have extenuating circumstances, say so without getting too personal.
As a case manager, your duties go far beyond the typical nine-to-five work schedule, especially if you work as a patient liaison in a hospital. There may be times when you need to explain the options to patients in emergency situations. Your willingness to work weekends and holidays as well as remain only a telephone call away will show your employer that you are ready to do whatever it takes to get the job done. “I understand that weekends and holidays are part of the job description. I know that patient illnesses and injuries do not wait for convenient times to occur, so I will be available as needed at any time” is a phenomenal answer.
One of the first vital case manager interview tips involves your ability to multitask. Case managers in a hospital or medical practice setting are often taking on several different tasks at once. It's important to show to the interviewer that you have experience working on many projects at the same time. It's also a good idea to talk about how you have managed to succeed with different things going on in the background. Candidates should give specific examples of their past skills in multitasking. This can show to the hiring manager that you have the right attitude and work ethic for the position.
Although this question may seem like a way to measure your ability, your interviewer is likely looking to gauge your sense of pride in your work by asking. If you have work experience and you can provide such an explanation, then do so-but keep your description relatively short and to the point. “I once helped a gentleman who did not have any health insurance secure the financing he needed to have life-saving surgery” is a great place to start, but be sure to embellish with some details, as well. If you do not yet have work experience, perhaps you can provide some insight by relaying a story you read or an observation you made that touched you.
An interviewer may ask about a candidate's interest in the position of case manager as a good way to evaluate his connection with the organization's cause. The interviewer wants to hear about how the candidate's skills fit with the position. With this question, the interviewer gives the candidate an opportunity to speak from personal experience about the cause of the nonprofit organization, the strength of his skills, and how he can make a difference in the organization.
Initially, this appears to be a question regarding your ability to perform work tasks. Actually, the hiring manager wants to see if you take pride in your work. If you already have some work experience, this is a perfect time to share a relevant anecdote. Otherwise, talk about the difference you plan to make and situations you hope to encounter.