Support workers help people dress, take food and medicine, and maintain hygiene. They do basic housekeeping and care for the person's safety while with them.
The research that you do should include specific job tasks, such as practical care assistant work. That means that questions like this should not come as a surprise. You should be able to answer enthusiastically, with specific details of how you would be able to contribute.
Often an interview guide will outline the so-called ‘STAR' approach for answering such questions; Structure the answer as a situation, task, action, and result: what the context was, what you needed to achieve, what you did, and what the outcome was as a result of your actions.
Here's where you ask about specific training or courses pertaining to in-home health work. Also ask for details that apply to your loved one's needs, such as experience bathing, feeding, dressing, cooking, cleaning, or lifting from, for example, a wheelchair to a toilet or bed.
In more general terms, a question such as this gives a candidate the opportunity to talk about their professional philosophy and skills. While the question is general in nature, the best answers are usually quite specific, picking one or two points and exemplifying them with instances from personal history.
Demonstrate both loyalty and ambition in the answer to this question. After sharing your personal ambition, it may be a good time to ask the interviewer if your ambitions match those of the company.
These are important for support workers. But they differ from the communication skills of a CEO or a desktop support technician. Communication must be adapted to the special ways and needs of the clients. Workers must be able to not only understand and help their clients, but must project empathy and be a warm, humane presence in their lives.
Medical knowledge is important in a care assistant role, and a question like this is designed to find out how extensive that knowledge is. It is not necessary to have the same level of knowledge as a doctor or a nurse, but outline the basic care approach to the situation. Focus on dealing with inappropriate behaviour, for example.
With this question, your hiring manager wants to understand what drives you and if you will likely be an enthusiastic employee in the future. Do not give a curt or overly simple answer. Avoid any talk of benefits or salary. Instead, give an answer that reflects your dedication to your patient's care and the company's success.
Start with a broad question that encompasses more than in-home health work to give you a general sense of the person. Try to identify patterns or trends that show experience in caregiving, companionship, and working with people, even if it isn't specifically with older adults. Look for experience that indicates an ability to work independently, without close supervision.