Explain wow have you educated your front-line agents to ensure excellent customer feedback?
Submitted by: MuhammadAs a leader or manager charged with delivering excellent customer feedback, you will know how important it is that customer feedback and insight are monitored, measured and acted upon, whenever appropriate or necessary.
But how about your agents? This question is very much aligned to your engagement, coaching and development skills. You need to think about the culture, communication and interactions you have with your agents.
Discuss how you impart your knowledge and experience to your agents and how you ensure that they can continue to develop the confidence, skills, knowledge and habits that will drive excellent customer feedback with every interaction.
Submitted by: Muhammad
But how about your agents? This question is very much aligned to your engagement, coaching and development skills. You need to think about the culture, communication and interactions you have with your agents.
Discuss how you impart your knowledge and experience to your agents and how you ensure that they can continue to develop the confidence, skills, knowledge and habits that will drive excellent customer feedback with every interaction.
Submitted by: Muhammad
Read Online Delivery Job Interview Questions And Answers
Top Delivery Questions
☺ | Tell us any projects or tasks that were primarily undertaken because of your efforts? How successful were they? |
☺ | Explain what are the key factors which make a successful call centre? |
☺ | Tell me what is your biggest achievement? |
☺ | Tell me how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team? |
☺ | Tell us what have you done to promote great customer service? |
Top Logistics Manager Categories
☺ | Logistics Management Interview Questions. |
☺ | Material Manager Interview Questions. |
☺ | Procurement Manager Interview Questions. |
☺ | Transportation Manager Interview Questions. |
☺ | Cargo Agent Interview Questions. |