Have You Ever Dealt With an Angry or Upset Parent?

Submitted by: Administrator
Interacting with parents is another important part of an assistant principal's day. Most parents are eager to be involved in their child's education and are heavily invested in their success. You might participate in formal and informal meetings and conferences with parents whose children are not meeting academic or behavioral standards. Parents can become very angry or upset in these meetings, particularly if they feel their child is being treated unfairly. You will need to be adept at handling an emotionally charged situation. If you have ever dealt with this type of situation, give your interviewer some context for what was happening and why the parent was upset. Explain how you handled it, how the parent responded, and what you learned from the situation that you can apply to future conflicts. If you have never deal with an angry parent, provide an example of another time when you were able to diffuse a tense situation.
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