What are the main tasks of a customer service representative?
Submitted by: AdministratorOn a typical day a customer service representative's tasks might include:
☛ Interacting with customers by phone, email, live chat or in person
☛ Answering questions, suggesting solutions to problems, providing information and giving instructions
☛ Making changes to customers' accounts
☛ Arranging for product returns and refunds
☛ Keeping records of calls and other interactions
☛ Doing research in order to find solutions to problems
☛ Taking orders for products or services
Submitted by:
☛ Interacting with customers by phone, email, live chat or in person
☛ Answering questions, suggesting solutions to problems, providing information and giving instructions
☛ Making changes to customers' accounts
☛ Arranging for product returns and refunds
☛ Keeping records of calls and other interactions
☛ Doing research in order to find solutions to problems
☛ Taking orders for products or services
Submitted by:
Read Online CSR (Customer Service Representative) Job Interview Questions And Answers
Top CSR (Customer Service Representative) Questions
| ☺ | List some customer service skills that matter? |
| ☺ | Why should we hire you as customer service representative? |
| ☺ | Why should you have an ability to "Read" customers? |
| ☺ | What have you learned from mistakes as the customer service representative? |
| ☺ | What is an ability to handle surprises? |
Top Help Desk Categories
| ☺ | Desktop Interview Questions. |
| ☺ | IT Help Desk Interview Questions. |
| ☺ | Production Support Interview Questions. |
| ☺ | Computer Technician Interview Questions. |
| ☺ | Peon Interview Questions. |
