What are the main tasks of a customer service representative?
Submitted by: AdministratorOn a typical day a customer service representative's tasks might include:
☛ Interacting with customers by phone, email, live chat or in person
☛ Answering questions, suggesting solutions to problems, providing information and giving instructions
☛ Making changes to customers' accounts
☛ Arranging for product returns and refunds
☛ Keeping records of calls and other interactions
☛ Doing research in order to find solutions to problems
☛ Taking orders for products or services
Submitted by:
☛ Interacting with customers by phone, email, live chat or in person
☛ Answering questions, suggesting solutions to problems, providing information and giving instructions
☛ Making changes to customers' accounts
☛ Arranging for product returns and refunds
☛ Keeping records of calls and other interactions
☛ Doing research in order to find solutions to problems
☛ Taking orders for products or services
Submitted by:
Read Online CSR (Customer Service Representative) Job Interview Questions And Answers
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