Why should you have an ability to "Read" customers?
Submitted by: AdministratorYou will not always be able to see customers face-to-face, and in many instances (nowadays) you will not even hear a customer's voice.
That does not exempt you from understanding some basic principles of behavioral psychology and being able to "read" the customer's current emotional state.
This is an important part of the personalization process as well, because it takes knowing your customers to create a personal experience for them.
Submitted by:
That does not exempt you from understanding some basic principles of behavioral psychology and being able to "read" the customer's current emotional state.
This is an important part of the personalization process as well, because it takes knowing your customers to create a personal experience for them.
Submitted by:
Read Online CSR (Customer Service Representative) Job Interview Questions And Answers
Top CSR (Customer Service Representative) Questions
| ☺ | List some customer service skills that matter? |
| ☺ | Why should we hire you as customer service representative? |
| ☺ | Why should you have an ability to "Read" customers? |
| ☺ | What have you learned from mistakes as the customer service representative? |
| ☺ | What is an ability to handle surprises? |
Top Help Desk Categories
| ☺ | Desktop Interview Questions. |
| ☺ | IT Help Desk Interview Questions. |
| ☺ | Production Support Interview Questions. |
| ☺ | Computer Technician Interview Questions. |
| ☺ | Peon Interview Questions. |
