What do you do, to get things moving if you are supervising on a public counter and there is lots of people waiting and more coming in?

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I will build a quick line system. One line will helps anybody with jobs that can be done fast, while the other one for slower moving customer matters. One or two people are appointed to solve the customer's issues. That decreases the numbers and pushes the difficult jobs faster. Quick service should be given to customers.
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