Ward Nurse Interview Question:

Please explain me example of a time when you dealt calmly and effectively in a volatile situation?

Submitted by: Muhammad

Terr- CL was actively manic and running lose in the building. I was called to get the client. Spoke to client calmly and brought him into an office. Allowed client to express what was happening and his feelings and he calmed down. Wil. Stil- upset because case manager wouldn't place him in housing immediately. Loud in lobby and homicidal and suicidal suggestions. Called to building. Brought client in office, expressed frustrations. Called psychiatrist whom has good relationship who spoke to him on speaker phone. Developed plan going forward.
Submitted by: Muhammad