How have you used data to improve the level of customer service?
Submitted by: AdministratorI measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
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Read Online Manager Business Unit Job Interview Questions And Answers
Top Manager Business Unit Questions
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