Please define trust?
Submitted by: AdministratorThis is the foundation of a positive customer experience. If customers do not feel that they can trust the interaction points or the company behind them, they will be less likely to purchase. Research says that trust consists of two main components:
Confidence:
Customers must believe that the company has the ability to provide a quality product or service.
Benevolence:
Customers must believe that the company is willing to consider customer's self-interest above their own.
Submitted by:
Confidence:
Customers must believe that the company has the ability to provide a quality product or service.
Benevolence:
Customers must believe that the company is willing to consider customer's self-interest above their own.
Submitted by:
Read Online Customer Experience Job Interview Questions And Answers
Top Customer Experience Questions
☺ | What are the best methods for improving the customer experience? Are there effective tools or techniques that you would like to share with us? |
☺ | How does usability relate to the customer experience? They seem quite similar, what exactly are the similarities and differences? |
☺ | Final thoughts? Shameless plugs? What should every reader remember about this interview? |
☺ | Are there ever times when customers are wrong? That is, are there ever any times where web developers should go against the wishes of customers? Is the data ever wrong? |
☺ | What is your role at Creative Good, and how did the company get started? |
Top Business and Economics Categories
☺ | Taxation Interview Questions. |
☺ | Economics Interview Questions. |
☺ | Accounts Receivable (AR) Interview Questions. |
☺ | General Ledger Interview Questions. |
☺ | Fixed Assets Interview Questions. |