The process of comparing the company s products and processes to those of competitors or leading firms in other industries, to find ways to improve quality and performance, is referred to as:
Submitted by: Administrator1. Comparative analysis
2. Empirical testing
3. Benchmarking
4. Customer value analysis
Answer: Benchmarking
Submitted by: Administrator
2. Empirical testing
3. Benchmarking
4. Customer value analysis
Answer: Benchmarking
Submitted by: Administrator
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