What metrics do you consider the most important factor in measuring customer satisfaction?
Submitted by: AdministratorDescribe the metrics you use and why. Common metrics include:
► first response time
► first contact resolution
► problem resolution time
► resolution rates
► escalation rates
► customer retention
► referrals
► call volumes
Submitted by:
► first response time
► first contact resolution
► problem resolution time
► resolution rates
► escalation rates
► customer retention
► referrals
► call volumes
Submitted by:
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