Can you please tell me about a routine day of a customer service representative?
Submitted by: AdministratorList whatever tasks you perform each day. Some of these may be among them:
Answering requests, responding to calls, maintaining and updating records, providing service information, dealing with misapplied payments and billing.
Submitted by:
Answering requests, responding to calls, maintaining and updating records, providing service information, dealing with misapplied payments and billing.
Submitted by:
Read Online Customer Service Job Interview Questions And Answers
Top Customer Service Questions
| ☺ | Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer? |
| ☺ | If you had to turn down a request from a valued client, what would you do? |
| ☺ | Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company? |
| ☺ | How do you handle negative feedback from very angry clients? How do you respond to him/her? |
| ☺ | Can you explain how you contact or initiate communications with customers? |
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