Can you tell me which is most important a good product or fast service?
Submitted by: AdministratorBoth are extremely important. A good product is essential but without the customer service to back it up, there is no reason for someone to buy it here as opposed to somewhere else or on line.
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Read Online Customer Service Job Interview Questions And Answers
Top Customer Service Questions
| ☺ | Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer? |
| ☺ | If you had to turn down a request from a valued client, what would you do? |
| ☺ | Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company? |
| ☺ | How do you handle negative feedback from very angry clients? How do you respond to him/her? |
| ☺ | Can you explain how you contact or initiate communications with customers? |
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