You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
Submitted by: AdministratorCandidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.
Submitted by: Administrator
Submitted by: Administrator
Read Online Customer Service Job Interview Questions And Answers
Top Customer Service Questions
| ☺ | Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer? |
| ☺ | If you had to turn down a request from a valued client, what would you do? |
| ☺ | Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company? |
| ☺ | How do you handle negative feedback from very angry clients? How do you respond to him/her? |
| ☺ | Can you explain how you contact or initiate communications with customers? |
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| ☺ | Accounts Receivable (AR) Interview Questions. |
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