1. Tell me about everything yourself?
I have been working for the past 4 years for Company A. I started out as
part-time junior sales associate and have been promoted to senior sales
associate and most recent to store assistant manager. Meanwhile I
graduated from College B with a major in Economical Studies.
2. Tell me why do you want to work for our airline?
I know that your company has been one of the fastest growing airlines
in the world, with numerous awards won (give some examples here) and
openness towards cultural diversity. I would be honored to be part of
such an ambitious team.
For the passenger airline flight crew members, see Flight attendants.
My dream job will give me the opportunity to travel and discover new
cultures and interesting people. It is the job that gets me excited to wake
up every day, go to work and constantly learn something new.
5. Where you work better in a team or alone?
I prefer to work in a group, but I also enjoy having a part of the work that is my personal responsibility.
6. Tell me what is your dream job?
My dream job will give me the opportunity to travel and discover new
cultures and interesting people. It is the job that gets me excited to wake
up every day, go to work and constantly learn something new.
7. How would your coworkers and friends describe you?
Both my friends and coworkers would say that I am a reliable individual.
They all know that they can count on me to listen to their problems and
try to help them find a solution.
8. How to tell about a time when you helped someone?
Be prepared with some examples of situations when you helped either a
customer or a colleague.
Stay focused on the required skills for the cabin crew position.
Use the names of your colleagues or customers.
9. Tell us about a time when you made a suggestion to improve business?
Do not tell the interviewers about suggestions that were ignored at the
time only to be implemented later.
If this never happened to you, then answer honestly and focus instead
on the efficiency of the company you worked for.
10. Tell me the most fun that you ever experienced on the job?
Discuss a successful project you enjoyed completing, not the workplace
cafeteria pranks.
Take this chance to reinforce your team player skills.
Keep the answer short and professional.
Every December we have a ʻsales person of the yearʼ competition. Last
year, the sales associates divided into 2 teams and we had our own
competition to see who sells the most. We had great fun making daily
charts and posting them for everyone to see. We sold so much that
month, we became the best selling store and we were all praised by our
manager.
I am a team player with excellent attention to detail. I provide
personalized service to my customers while aiming to go beyond all
expectations and ensure that my customers receive the best possible
service. I also have the ability to adapt in a fast paced environment.
I feel that my attention to detail is my weakness. I want everything to be
perfect. Sometimes I get so caught up in small details that I forget to see
the big picture.It was pointed out to me and I was able to improve
myself. I am now constantly finding ways to balance both the details and
the overall situation.
Disclose a weakness only when you have already taken steps to
compensate for it.
Describe a challenge a how you overcame it, stating what you learned
during the process.
Do not say that you have no weakness.
13. What about a time you misjudged a person?
Use an example where you underestimated somebody, rather than an
example when you thought that somebody was trustworthy and in the
end they disappointed you.
14. What challenge at work you faced and overcame recently?
We received a new computer software that would take not only the
reservations for the day, but also the customer details, the orders and
the home-delivery schedule. It was taking a long time to input all the
data while the customers were waiting. I asked the manager to get some
training from the IT Company. In only 30 minutes they taught me all the
shortcuts and I managed to be efficient when operating it.
15. Tell me about a time when you resolved a conflict?
► This question is asked to showcase how you deal with possible issues.
► Talk about a specific example when you excelled at solving a conflict.
► Do not talk about personal relationships with bosses or co-workers.
16. Have you worked with someone whom you did not like?
This is a trap question!
Speaking negatively about other people will show you as an unreliable
character.
Stay professional and be diplomatic.
Not really. I believe that when disagreements occur, the matters can be
taken up with the concerned person and be immediately solved.
17. What kind of persons you refuse to work with?
This is a trap question!
Airlines are multi-cultural, multi-lingual, multi-national companies. Stay
focused on how you are capable to learn something from everybody and
on your willingness to be part of such a team.
Never admit there is a type of person you will refuse to work with unless
that type of person is a detriment to the company and its policy.
I can work with all kinds of people. I believe that everybody has an
interesting story to tell and something to teach me.
18. Can you easily deal with high pressure situations?
Explain your ability to work under pressure, without describing with too
much detail why you thought a specific situation was stressful.
The cabin crew job is a high pressure work environment, so do not say
that you canʼt work well under pressure.
Do not spend too long discussing the amount of high stress in everyday
life.
Yes. I have been dealing with busy times in the restaurant where there
is time-pressure for the service to be completed. It actually motivates me
to work faster and more efficient.
19. What you expect from a supervisor?
► Be specific and give couple of traits that you appreciate in a manager.
► Focus on team spirit and integrity.
► Do not start talking negatively about your previous supervisors.
► I expect him/her to offer guidance and support. I also appreciate a
supervisor who is fair, honest and encourages the professional
development of each individual in the team.
This is a trap question!
You want to show the assessors that you are self-motivated when it
comes to your work.
Do not answer that salary, travel benefits or cabin crew lifestyle are your
motivators.
I always felt that it is important both for me personally and for the
company to provide excellent service and have extremely happy
customers every day.
21. Will you be able to work such long shifts?
You will be rostered to operate flights that can be up to 14 hours long.
Your duty can start at 2AM or 9PM.
Focus on how you generally deal with tiredness and stress.
End on a positive note.
22. How long do you expect to work if we hired you?
This is the moment to talk about beginning a career with the airline. Talk
about your career goals and your long-term plans.
Do not discuss about planning to work with the airline just until you get
enough experience to be hired by a bigger airline.
Keep it short and do not be specific, otherwise you put an expiration
date on your career plans with them.
I worked for my previous employer for 5 years. This demonstrates that I
am a loyal person. I plan to continuously grow, learn and improve myself
and I will be happy to work as long as possible in an environment that
keeps me challenged.
23. What you do to prepare for this interview?
This is a perfect opportunity to tell them about the concerns youʼve had
and what have you been doing to address them.
You want to come up as somebody who has researched not only the job,
but also the airline and the aviation industry in general.
Nobody wants to hear that you just rolled out of bed and showed up at
the interview hoping for the best.
Make sure that your answer stays professional.
Be honest, but keep it short.
Keep your focus on the airline you interview for and what you can do for
them.
I will consider all the factors in my decision making and I will chose the
employer which best fits my career aspirations. Your airline seems to be
such a place for me.
25. Tell me why should we hire you for our company?
This is the time to sell yourself! It is all about how you fit into the position.
not how the position fits with you.
Talk about your skills and strengths that will benefit the company.
Do not be general or desperate and answer with: ʻBecause I need a jobʼ
or I think it could be a nice to travel for freeʼ. This question is not about you, it is about what you can do for them.
