1. 77% & 90%
2. 78% & 90%
3. 54% & 92%
4. 68% & 83%
5. 77% & 84%
77% & 90%
1. 0.41 & 0.52
2. 0.63 & 0.57
3. 0.54 & 0.68
4. 0.48 & 0.63
5. 0.38 & 0.41
0.41 & 0.52
1. 6.66%
2. 5.97%
3. 6.06%
4. 7.77%
5. 4.34%
6.66%
1. 12.50%
2. 10.87%
3. 20.0%
4. 8.26%
5. 14.29%
14.29%
1. 95%
2. 75%
3. 85%
4. 90%
5. 105%
90%
6. The efficiency of an Operations system is measured in terms of its?
1. Actual output against effective capacity
2. Effective capacity against scheduled throughput
3. Effective capacity against designed capacity
4. Designed capacity against nominal capacity
5. Actual output against designed capacity
Actual output against effective capacity
7. With a ‘level capacity' plan, which one of these statements is correct?
1. Throughput rates respond to changes in demand
2. Processes are buffered through inventory
3. Staff turnover is likely to be low
4. Processing capacity will vary according to demand
5. Outputs are stored until required
Outputs are stored until required
8. With a ‘chase demand' strategy, which one of these statements is correct?
1. Outputs are stored until required
2. Processes are buffered through inventory
3. Throughput rates respond to changes in demand
4. Investment in plant and equipment will probably be low
5. Staff turnover is likely to be high
Throughput rates respond to changes in demand
9. The maximum output of a system in a given period is called?
1. The economic order quantity
2. The master production schedule
3. The production efficiency
4. The designed capacity
5. The breakeven point
The designed capacity
10. The first steps of capacity planning and control do not include?
1. Identifying the alternative capacity plans
2. Choosing the most appropriate capacity plan
3. Studying the effect of queuing theory
4. Measuring aggregate demand and capacity
Studying the effect of queuing theory
1. Attempt to change demand to fit available capacity using demand management
2. Adjust capacity to reflect the fluctuations through a chase demand plan
3. Increase marketing activity and develop a chase demand plan
4. Ignore the fluctuations and apply a level capacity plan
Increase marketing activity and develop a chase demand plan
12. Yield management is not especially useful where?
1. Capacity is relatively fixed
2. The market can be fairly clearly segmented
3. The service/product can be stored
4. The service cannot be sold in advance
The service/product can be stored
13. Which of the following is not a measure of utilization?
1. Load factor for aircraft
2. Number of hours available for production
3. Room occupancy level in hotels
4. Uptime in a factory
Number of hours available for production
14. What is meant by yield management?
1. Overbooking capacity to ensure that all capacity is filled at all times
2. Encouraging growth in demand during periods of low demand and restraining it during periods of high demand
3. Expanding the operation at periods of high demand in order to yield more sales revenue
4. The maximization of profit through capacity, demand and pricing policies
The maximization of profit through capacity, demand and pricing policies
15. The most favorable solution to non-uniform demand is probably to?
1. Always maintain excess capacity
2. Use overtime or part-time workers
3. Hire or lay off workers as required
4. Build up sufficient inventory to meet heavy demand
5. Employ a mixed capacity management plan
Employ a mixed capacity management plan
16. Capacity is usually expressed in terms of?
1. The design life of an operations process
2. Potential output from an operations system
3. Man-hours available without overtime
4. The Master Production Schedule
5. A production forecast
Potential output from an operations system
