► What kind of pressures have you encountered at work?
► Are you a self-starter? Give me examples to demonstrate this?
► What changes in the workplace have caused you difficulty and why?
► How do you feel about working long hours and/or weekends?
► Give me an example of when you have been out of your depth?
► What have you failed to achieve to date?
► What can you bring to this organisation?
► Give me an example of when you have had to face a conflict of interest at work?
► Tell me about the last time you disagreed with your boss?
► Give me an example of when you haven't got on with others?
► Do you prefer to work alone or in a group? Why?
► This organisation is very different to your current employer - how do you think you are going to fit in?
► What are you looking for in a company?
► How do you measure your own performance?
► How does your job fit in to your department and company?
► What do you enjoy about this industry?
► Give an example of when you have worked under pressure.
► What kinds of people do you like working with?
► Give me an example of when your work was criticized?
► Give me an example of when you have felt anger at work. How did you cope and did you still perform a good job?
► What kind of people do you find it difficult to work with?
► How many employees do you manage in your current position?
► How do you hire employees?
► What questions do you ask during interviews?
► What statistics do you use to measure employee performance?
► Do you do employee performance reviews?
► How have you sold product X in the past?
► What objections did you hear, and how did you overcome those objections? What did you say, and what did you do?
► What have you done successfully to get people to try on clothes or to interact in other ways with the products?
► Tell me about the most difficult customer you've ever had to serve.
► What were your units-per-transaction or average-dollar-per-transaction stats in your prior positions?
► Not at all daunting so don't be at all worried. There are no questions designed to trip you up.
► The assessments were deliberately organised to put pressure on you time-wise. The point of most of the assessments didn't seem to be getting to the correct answer but seeing how you got there - so bear this in mind. One or two of the candidates tried too hard to impress and were very overbearing when it came to the group exercises - I'm not sure that this is what the assessors were looking for and it certainly didn't make them popular with the other candidates!
► The assessment center was incredibly well organised, though at times the assessments ran over time which meant that scheduled breaks didn't really happen. It is a very very tiring and long day so be prepared! The assessors were not actually from BT but from a recruitment consultancy hired by BT. They did not have access to any of the information given previously to BT by the candidates so each person was essentially equal in their eyes at the start of the day.
Questions I asked included:
► How do ..... manage to break into other markets?
► Would we all start off as store managers?
► What's the staff turnover like?
► Interviewers were pretty friendly. You could make a joke with them.
► Come prepared to be confronted.
► Be confident!
► Ensure you have many examples to give in the interview - competency questions.
► Make sure you see if they're right for you!
► Body Shop want someone who is going to deliver sales results and promote their values. Find out as much as possible about the products especially for the shop floor trial.
► Be prepared. Know the company and its competitors. Know the retail industry.
► Don't go in not knowing why you want to work in retail.
► Prepare answers to common questions in advance.
► Make sure you know exactly where to go for the interview.
► An employee has been arriving 30 mins late to work everyday. Why do you think this is? What would you do?
► A certain product is being sold at the same price, same quantity, etc. (i.e. same product) as the competitors, but the product at our stores is not selling well as compared to the competitors. Why do you think this is? What would you do about it?
► You had to give a presentation with other colleagues. The others got "good" as their grade, but you got "acceptable". Why do you think this is? What would you do about it?
► The interviewer pretended he was a customer and I had to sell him a few things?
► Give an example of when you had to make a difficult decision. Explain all aspects of coming to this decision?
► What leadership experience do you have?
► How flexible are you?
► How do you work under pressure?
► Can you adapt easily to different people and environments?