Good managers are essential to any successful organisation. An exceptionally good manager achieves a hard working, productive and effective workforce that punches above its weight in its performance.
Good managers attract exceptional staff; they make the organisation a preferred employer; they help to increase market share; add to profits and surpluses, and reduce costs. Their staff are engaged, committed and go the extra.
✫ Achieve good results
✫ Are assertive and communicate well
✫ Are clear thinkers and effective speakers who are good at influencing others
✫ Are decisive, good at negotiation and problem solving
✫ Write good reports
✫ Excel at time management
✫ Spend time in self development
✫ Manage change effectively
✫ Seek continuous improvement
✫ Control and co-ordinate staff effectively
✫ Engage in and enjoy crisis management
✫ Influence the culture of teams
✫ Focus on customers/clients and know how to improve business performance
✫ Conduct meetings efficiently
✫ Are good at planning and organizing themselves
✫ Are good at both strategic and project management
✫ Are good at risk management and can manage stress in staff
✫ Coach their staff and counsel those who need it
✫ Have staff who are commitment to them
✫ Seek response and feedback to all communications with staff
✫ Know how to resolve conflicts as they arise and handle negative behavior effectively
✫ Delegate wherever possible
✫ Actively like to develop, empower and motivate staff and manage under performers
✫ Take the lead
✫ Raise staff morale and are concerned for staff well-being
✫ Are conscious of the psychological contract
✫ Enjoy managing the boss
✫ Set clear and unambiguous objectives and discuss them with staff before setting them
✫ Performance manage staff and provide feedback on performance
✫ Engage in selection interviewing
✫ Manage teams
✫ Value everyone's contribution
Suppose when things don't turn out the way which you expected, recognize what you could have done differently and verbalize this realization to your employees. This shows them that you make mistakes too, and it also shows them how they should handle their own mistakes.
Whenever you're doing something correctly after having done it incorrectly in the past, let whoever is watching know. For example: "The reason I know to press this button is because this happened to me when I first started out, and I made the mistake of pressing the blue button, thinking 'This will shut down the system, which should resolve the issue' and I found out" the hard way "that it makes the issue even worse!"
The tendency is to give more positive recognition to the people who remind us of ourselves somehow and who actually like us, rather than to the people who make the biggest contributions to the organization. In the long run, it's people in the latter group who will make the most progress in achieving the organization's goals, so monitor your own behavior carefully and make sure you're not accidentally short-changing them, even if they give you the impression that your positive regard doesn't affect them. Some people shy away from positive feedback but appreciate it nonetheless.
A key to successful management is the relationship between the manager and his or her staff. It's the manner in which managers manage people that separates the ordinary from the good and the exceptional.
If you're good to your workers and they're happy with their jobs, they'll pass that kindness on to customers and invaluably bolster the image of your company. Or, they'll do the same for their employees and maintain a positive corporate culture.
Good relationships are based on trust, commitment and engagement, and a good managers essential role is to build these relationships for the benefit of the organisation, so that the tasks that are set are completed with enthusiasm, effectively, on time and with the energy to do more.
Say you're giving your employee feedback in a performance review. You start off by mentioning how great the employee is to work with, and note one or two additional things they've excelled at. Then you launch into an extended itemization of their deficits "sales were down this quarter," "revenue slipped," etc.