Activities of operations manager:
☛ Getting Information
☛ Communicating with Supervisors
☛ Establishing and Maintaining Interpersonal Relationships
☛ Resolving Conflicts and Negotiating with Others
☛ Evaluating Information to Determine Compliance with Standards
☛ Making Decisions and Solving Problems
Duties and tasks of operations manager:
☛ Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.
☛ Manage staff, preparing work schedules and assigning specific duties.
☛ Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
☛ Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
☛ Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
☛ Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Here are the skills needed to be operations manager:
☛ Active Listening
☛ Management of Personnel Resources
☛ Time Management
☛ Judgment and Decision Making
☛ Reading Comprehension
☛ Management of Financial Resources
☛ Active Learning
☛ Critical Thinking
☛ Management of Material Resources
☛ Learning Strategies
☛ Service Orientation
☛ Social Perceptiveness
☛ Quality Control Analysis
Here are the abilities needed to be operations manager:
☛ Oral Expression
☛ Oral Comprehension
☛ Problem Sensitivity
☛ Written Comprehension
☛ Speech Recognition
☛ Speech Clarity
☛ Deductive Reasoning
☛ Inductive Reasoning
☛ Near Vision
☛ Written Expression
☛ Fluency of Ideas
☛ Information Ordering
☛ Category Flexibility
☛ Mathematical Reasoning
☛ Flexibility of Closure
☛ Time Sharing
☛ Selective Attention
Knowledge and experience needed to be operations manager:
☛ Administration and Management
☛ Customer and Personal Service
☛ English Language
☛ Law and Government
☛ Personnel and Human Resources
☛ Sales and Marketing
☛ Public Safety and Security
☛ Economics and Accounting
☛ Production and Processing
☛ Communications and Media
☛ Computers and Electronics
☛ Education and Training
The following are some important skills and abilities required by operations managers in handling problem employees:
☛ The strength to deal with the situation in a direct manner as soon as it is realized. Ignoring a problem is never the solution.
☛ The ability to separate personal feelings from the behaviors. There may be mutual dislike between you and the problem employee, but the focus should always remain on the employee's behavior as it relates to achieving the goals of the company.
☛ The ability to thoroughly investigate the situation and not rely on gossip and hearsay.
☛ The effort to clearly communicate and provide specific feedback to this employee on how his behavior is impacting others by providing specific examples.
☛ The desire to work to coach the employee in displaying more appropriate behaviors.
☛ The awareness of the importance of actively documenting situations in the employee's record and consulting with HR as necessary.
☛ The understanding of when termination may be appropriate and how to follow through within the law.
By analyzing information and evaluating results to choose the best solution and solve problems.
By developing constructive and cooperative working relationships with others, and maintaining them over time.
By using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
By handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.