Management in business and organizations is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively.
An effective management comprises planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal.
The interviewer is evaluating your ability to adapt your management style to different people and circumstances. The ability to recognize individual needs and motivations and not treat everyone in the same way is key to successful management.
Describe how you are able to employ different management styles and interpersonal skills to get the best out of the situation. Give reasons why you use a particular management style in a certain situation and why it works.
Work-force diversity has important implications. Managers need to be able to recognize employee differences and respond to those differences in ways that ensure effective working relationships.
✫ Directive Democrat
✫ Directive Autocrat
✫ Permissive Democrat
✫ Permissive Autocrat
Makes decisions unilaterally; gives subordinates latitude in carrying out their work.
Makes decisions participatively; gives subordinates latitude in carrying out their work.
Leader makes all decisions unilaterally.
It's important for leaders to think outside the square and know when to take risks. As Wallace Lee advises, 'Take risks with your employees - often they bring pleasant surprises.
By giving people the latitude to work through problems and solutions themselves, you will encourage innovation, creativity and resourcefulness. Let your team think for themselves, don't strangle their creativity. Encourage innovation - Google allows one day a week for every employee for innovation.
It's better to tell people what you want them to do rather than telling them what you don't want them to do, according to Crossing. If you have to comment on poor performance, use actual observations to demonstrate the issue and talk about behaviors (which people can change) rather than criticize personalities or make value judgments.
Empathy is the ability to listen to people, relate to their emotional experience and let them know that you are doing so. It is the most important core competency for managers and leaders.
Developing the ability to understand people and connect with them in a genuine, meaningful way is a key determining factor in how effective you can be at influencing them, setting them objectives that motivate them, and rewarding them in a way they each actually find rewarding,' says Crossing.
Communication is the key to fostering empathy and building relationships of openness, trust and honesty with your team. The first step in effective communication, according to Crossing, is to create the time and space for people to talk, and to ask questions.
Providing timely and meaningful feedback to your staff is crucial, as is determining how best to give them this feedback. Crossing recommends tailoring your approach to each individual, with some people requiring regular assurance and support, and others preferring more autonomy. Lee adds that it's important to let your staff know what they're doing right as well as what areas they need to work on.