How will the deliverable be measured in terms of time to be spent?
Submitted by: AdministratorAs per my understanding we need Time and Motion study for a particular process, which would provide us with AHT (Average Handling Time) for a particular transaction.
If we have sub-processes than we need to have seprate T&M study with seprate AHT. Then we need average voulme for all sub-processes which would give us avg. volume for entire process (by adding vag. volume of all sub-processes).
So with all these data we can easily calculate the FT required and total time need for deliverables.
Submitted by: Administrator
If we have sub-processes than we need to have seprate T&M study with seprate AHT. Then we need average voulme for all sub-processes which would give us avg. volume for entire process (by adding vag. volume of all sub-processes).
So with all these data we can easily calculate the FT required and total time need for deliverables.
Submitted by: Administrator
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