Asst. Operations Manager Interview Question:

Please explain a time when you had to serve as a middleman between the employees and upper management?

Submitted by: Muhammad

About a year ago, it came to my attention that one of the employees in the IT department was making inappropriate jokes at the office. Another employee found this behavior to be rather offensive and threatened to file a lawsuit against the company. I managed to convince him to reconsider, and I promised to speak with the employee in question. I brought the situation to the attention of my employers, who thought it would be best to meet with the employee first before engaging in other measures. I met with the employee one-on-one at first and spoke at great length about how certain things should not be talked about at the office. We scheduled the offending party to go to sensitivity training, and at the end of it, I never heard another complaint about that worker ever again.
Submitted by: Muhammad