Team Lead Interview Question:

What is service quality? How do you improve your team member's service quality?

Submitted by: Administrator

Well!!! Service quality is not the individuals task. Service is related to the outcome of a group effort. To provide a good service a complete team need to work accordingly to get the desired target withing time provided by client.

Up to some extent team leader has the responsibility to make a team or to manage a team in such a way that every one in the team work as a responsible person. If everyone in the team know his responsibility and fulfill them then automatically the output will be desired and service will be good one.

Team lead must have the one to one correspondence in a team. He must know his team members capabilities and behaviours... then only hi can assign the task to them accordingly. Team leaders main responsibility to achieve the desired target with in deadline without stressing the team members. He has to decide who can in his team perform which task successfully and with responsibility and without having much stress to complete the task. If he can do so then it is sure that he is a good team leader and the service will be up to the mark.
Submitted by: Administrator