Can you explain me about a customer service policy that you have developed and implemented?
Submitted by: MuhammadTalk the interviewer through a policy you developed, structuring your answer around these recognized steps.
☛ Clearly identify the goals for the policy
☛ Ensure correlation between the customer service goals and the company mission and objectives
☛ Identify the specific processes that will result in goal accomplishment
☛ Develop standard operating procedures and guidelines for the processes
☛ Train your staff in the implementation of the new customer service policy
Submitted by: Muhammad
☛ Clearly identify the goals for the policy
☛ Ensure correlation between the customer service goals and the company mission and objectives
☛ Identify the specific processes that will result in goal accomplishment
☛ Develop standard operating procedures and guidelines for the processes
☛ Train your staff in the implementation of the new customer service policy
Submitted by: Muhammad
Read Online Manager Call Center Job Interview Questions And Answers
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