Explain me what solutions have you employed in response to customer service problems you identified?
Submitted by: Muhammad"I identified that we were not getting the feedback we needed from customers. To ensure we knew about all the experiences our customers have we had to create an easily accessible way for them to give us feedback.
One way we resolved this was with a phone survey at the end of a service call. By creating a means for customers to provide immediate feedback it was easier to learn what needed improvement."
Submitted by: Muhammad
One way we resolved this was with a phone survey at the end of a service call. By creating a means for customers to provide immediate feedback it was easier to learn what needed improvement."
Submitted by: Muhammad
Read Online Manager Call Center Job Interview Questions And Answers
Top Manager Call Center Questions
| ☺ | Please explain what is your preferred management style? |
| ☺ | Explain me what solutions have you employed in response to customer service problems you identified? |
| ☺ | Tell us what sort of issues you expect to handle as a manager and how you’d do it? |
| ☺ | Where do you see yourself in 5 years as Manager Call Center? |
| ☺ | Explain me how would you manage your time and objectives in your role? |
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