Can you tell us about a time when you had to handle a difficult customer?
Submitted by: MuhammadSurely they have a story to tell, presuming they came into this role with some customer service experience. It's important to see what kind of story they choose to share. Ideally they'll explain how they were ultimately the hero in an otherwise terrible customer interaction. That they went over and above to make the customer happy, and that their manager was thrilled with the outcome.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Manager Call Center Job Interview Questions And Answers
Top Manager Call Center Questions
☺ | Please explain what is your preferred management style? |
☺ | Explain me what solutions have you employed in response to customer service problems you identified? |
☺ | Tell us what sort of issues you expect to handle as a manager and how you’d do it? |
☺ | Where do you see yourself in 5 years as Manager Call Center? |
☺ | Explain me how would you manage your time and objectives in your role? |
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