Explain me how have you utilised customer complaint feedback to improve how your team are selling?
Submitted by: MuhammadAn ideal answer to this question will demonstrate that you are capable of assessing a situation and implementing improvements.
I started to notice that a lot of customers were complaining about feeling patronized by my agents. In response to this, I listened to the calls these complaints stemmed from and realized that words such as ‘wonderful' were being over used.
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behavior. After this meeting, customer complaints reduced and sales increased.
Submitted by: Muhammad
I started to notice that a lot of customers were complaining about feeling patronized by my agents. In response to this, I listened to the calls these complaints stemmed from and realized that words such as ‘wonderful' were being over used.
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behavior. After this meeting, customer complaints reduced and sales increased.
Submitted by: Muhammad
Read Online Manager Call Center Job Interview Questions And Answers
Top Manager Call Center Questions
☺ | Please explain what is your preferred management style? |
☺ | Explain me what solutions have you employed in response to customer service problems you identified? |
☺ | Tell us what sort of issues you expect to handle as a manager and how you’d do it? |
☺ | Where do you see yourself in 5 years as Manager Call Center? |
☺ | Explain me how would you manage your time and objectives in your role? |
Top Best Management Categories
☺ | Store Keeper Interview Questions. |
☺ | Administrative Officer Interview Questions. |
☺ | Good Team Leader Interview Questions. |
☺ | Hotel Management Interview Questions. |
☺ | Project Coordinator Interview Questions. |