Explain me how would you tell a customer something that they will not like?
Submitted by: MuhammadIn these cases you must be polite and professional. You can open by saying that you are sorry to have to inform them that the information you have for them is not good. Speak calmly and then provide the customer with an opportunity to reply; take notes and raise any serious concerns with a team leader before progressing.
Submitted by: Muhammad
Submitted by: Muhammad
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Top Manager Call Center Questions
☺ | Please explain what is your preferred management style? |
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☺ | Where do you see yourself in 5 years as Manager Call Center? |
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