Tell me how have you educated your frontline agents to ensure excellent customer feedback?
Submitted by: MuhammadAs a leader charged with delivering excellent customer feedback, you will know how important it is that customer feedback and insight are monitored, measured and acted upon, whenever appropriate or necessary.
But how about your agents? This question is very much aligned to your engagement, coaching and development skills. You need to think about the culture, communication and interactions you have with your agents.
Discuss how you impart your knowledge and experience to your agents and how you ensure that they can continue to develop the confidence, skills, knowledge and habits that will drive excellent customer feedback with every interaction.
Submitted by: Muhammad
But how about your agents? This question is very much aligned to your engagement, coaching and development skills. You need to think about the culture, communication and interactions you have with your agents.
Discuss how you impart your knowledge and experience to your agents and how you ensure that they can continue to develop the confidence, skills, knowledge and habits that will drive excellent customer feedback with every interaction.
Submitted by: Muhammad
Read Online Manager Call Center Job Interview Questions And Answers
Top Manager Call Center Questions
☺ | Please explain what is your preferred management style? |
☺ | Explain me what solutions have you employed in response to customer service problems you identified? |
☺ | Tell us what sort of issues you expect to handle as a manager and how you’d do it? |
☺ | Where do you see yourself in 5 years as Manager Call Center? |
☺ | Explain me how would you manage your time and objectives in your role? |
Top Best Management Categories
☺ | Store Keeper Interview Questions. |
☺ | Administrative Officer Interview Questions. |
☺ | Good Team Leader Interview Questions. |
☺ | Hotel Management Interview Questions. |
☺ | Project Coordinator Interview Questions. |