Tell us how have you used data to improve the level of customer service?

Submitted by: Muhammad
How do you employ this data to achieve your customer service goals?

"I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a comprehensive knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers."
Submitted by: Muhammad

Read Online Manager Call Center Job Interview Questions And Answers