Tell us how have you used data to improve the level of customer service?
Submitted by: MuhammadHow do you employ this data to achieve your customer service goals?
"I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a comprehensive knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers."
Submitted by: Muhammad
"I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a comprehensive knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers."
Submitted by: Muhammad
Read Online Manager Call Center Job Interview Questions And Answers
Top Manager Call Center Questions
| ☺ | Please explain what is your preferred management style? |
| ☺ | Explain me what solutions have you employed in response to customer service problems you identified? |
| ☺ | Tell us what sort of issues you expect to handle as a manager and how you’d do it? |
| ☺ | Where do you see yourself in 5 years as Manager Call Center? |
| ☺ | Explain me how would you manage your time and objectives in your role? |
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