1. Tell us how do you deal with hoax calls?
I find them quite annoying. But since one cannot possibly be sure that the caller is a prankster, it is important to listen carefully and not dismiss the call in case it isn't a hoax after all.
2. Tell us how do you motivate others?
lead by example
☛ work hard
☛ be positive
☛ be optmistic
3. Please tell us do you handle stress well?
As a dispatcher, you will be responsible for contacting the appropriate agencies in emergency situations. At a moment's notice, you must communicate with the police, fire department, hospital, EMTs and other first responders. Also, you must keep the caller calm and provide instructions when appropriate. To answer this question, you can mention what you do to relax in your free time or how you relieve stress on the clock.
4. Tell us why did you decide to become a nurse?
This is one of the questions you should be excited to hear. Odds are you decided to become a nurse to because you genuinely love working with people and caring for others. Share that with the hiring manager. This is a question for your hiring manager to get to know you on a personal level.
5. Tell us your ability to perform several tasks at once?
While working these supervisory shifts, i am required to watch over the entire front end, assist any new hires, answer any telephone calls, assist customers when needed.
6. Explain me an experience where you had to deal with a difficult patient. What did you do?
ER Nurses will often deal with patients who will refuse certain treatment or prove difficult to restrain. Candidates will need to display professionalism and patience in dealing with such patients.
7. Tell me how do you know when you are getting stressed?
I have a feeling of being overwhelmed but then I immediately prioritize and revert back to my knowledge and training.
8. Explain me why did you opt to work as an ambulance dispatcher?
Let's just say that I like challenges, and working as an ambulance dispatcher is as challenging as it can get!
9. Tell us why are you interested in working in this emergency department?
Your interviewer will want to know why you're seeking a job at this hospital versus the one across town. Before your interview, take time to learn about the hospital and its emergency department, then share what you've found most compelling.
10. Explain me about a mistake you made in dealing with a crisis. How did you overcome it?
Candidates need to acknowledge that mistakes in their profession can often have severe consequences for their patients. Nonetheless, mistakes will happen. Candidates will need to describe how they managed their mistakes and the lessons they have learned.
11. Tell us as an ambulance driver, what has been your biggest achievement so far?
On an extremely busy day, I received a call from the dispatcher stating that I will have to attend to an emergency without the help of an EMT. Wasting no time and praying inwardly that I could do it, I rushed to the scene of an accident, successfully managed to rescue a child and his mother from a car crash fire, and got them to hospital in time, saving their lives. I feel that this has been my biggest achievement so far.
12. Tell me what skills does one need to work as an ambulance dispatcher?
If one wants to work as an ambulance dispatcher, the first thing one needs is patience. Exceptional listening skills, along with the ability to perform more than one duty at a time are important too. Also, it is essential to possess a high standard of ethical conduct, and have the ability to understand and interpret information properly.
13. Explain me what makes you an ideal candidate for this position?
An ideal candidate for this position will have the right mix of experience, personal traits and education. Your answer should be short, but convey what sets you apart from the crowd. For example, “I'm dedicated to handling crisis situations with a high degree of composure and professionalism. I studied emergency management at ABC University and I spent four years working as an EMT. I feel I have the necessary traits and skills to be extremely effective in emergency situations.”
14. Explain me what is your greatest strength/weakness as a nurse?
When it comes to nurse interview questions and answers, strengths and weaknesses are often on the menu. Even though it's a popular question, this is a question that trips up nurses. Give thought and even write down your potential answers to this common question beforehand.
15. Tell me an example of your multi-tasking abilities?
supervisory shift info ( be more technical; such as codes, money)
I would give myself a realistic 9. Since communicating with victims, patients, emergency personnel and dispatchers is all in a day's work for me, my communication skills have been in action for a long time!
17. Explain me what are your on-the-job stress-management strategies?
Your interviewer wants to know you'll be able to handle the stress associated with a chaotic atmosphere. What support and organizing strategies do you use? Tell your interviewer about the tools and strategies that you rely upon, whether it's a specific smartphone app, confiding in other nurses, walking during breaks, or how a positive mindset helps you thrive.
18. Tell us why are you interested in being an Emergency Operator?
With the current shortage of nurses and subsequent mandatory overtime, candidates need to treat the position as more than just a job. Suitable candidates will ruminate on the importance of empathy and will describe themselves as naturally caring people. They will demonstrate this by sharing stories of how they've cared for others in the past.
The work of an ambulance driver is definitely not limited to just driving the vehicle. It has more meaning than this. It is the responsibility of an ambulance driver to make sure that supplies and equipment are on order, and to proactively assist EMTs in saving lives and making patients comfortable.
20. Please tell me what is your modus operandi when receiving a distress call?
When I receive a call, my first instinct is to listen intently without interrupting. When the caller has finished providing initial information (or when I deem it necessary), I inquire about the location of the emergency, while simultaneously updating information for the dispatch team. Once I know that the ambulance is on its way, I let the caller know and attempt to provide counseling to keep him or her calm until help arrives.
When a rigid, methodological approach to emergency treatment fails, ER Nurses are required to think on their feet and demonstrate sound decision-making ability in time-sensitive scenarios. This question tests a candidate's ability to think on their feet. Look out for stories that display bold decision-making under pressure.
customer service is public service; love of community, state and nation; best interest of the public best to serve others above yourself.
Over the years, I have managed to disconnect myself emotionally from the situations around me so that they don't hamper my work. While I have not disassociated myself completely, I feel that I can handle most distressing situations by involving myself in logistics, rather than giving in to emotional weaknesses.
24. Explain me what made you want to work at a position with a high degree of stress involved?
My best comes out when I have a challenge in front of me. For each rescue or emergency mission that I go on, I take the challenge seriously. This feeling that I want to help by giving my best is what made me choose this line of work. So the stress is just something comes with the territory.
25. Tell us how do you handle the stress associated with the work of an ambulance dispatcher?
After the first couple of weeks, one gets to take most situations in stride. While my stress levels were through the roof when I first joined as an ambulance dispatcher, I am much more at ease with things since I have taught myself not to get emotionally involved.
Due to the urgency associated with the type of care your patients will need, ER nurses need excellent time-management skills. And because the conditions that bring patients to the emergency department are varied and unknown until they arrive, it's difficult for nurses to plan ahead or rely upon go-to strategies to get through every situation.
Conflict with co-workers is inevitable for a nurse. You work in close parameters with other nurses and doctors; all while working under stressful situations. It's important that you don't be dishonest and lie if you have had a conflict. What's important is you discuss how you handled it. Being able to articulate that you successfully handled conflict will allow the hiring manager to see you are mature enough to be part of their team.
28. Tell me how do you handle situations where the outcome is unstructured and unpredictable?
☛ follow protocol
☛ anticipate possible scenarios
☛ use training to overcome challenges
ex: at work; rush may occur, bathrooms may go out of order, registers may freeze up, irate customers
29. Basic Operational and Situational Emergency Operator Job Interview Questions:
☛ Have you ever used dispatching equipment?
☛ How familiar are you with this county's criminal law?
☛ If you received a call from a panicked person who was speaking unintelligibly, how would you handle it?
☛ Imagine one of the truck drivers calls and informs you angrily that they have been assigned the wrong cargo. What would you do?
☛ How do you feel about being constantly on the phone?
30. Can you tell us what drove you to purse a dispatch career?
A dispatch position can be difficult, heart wrenching and very stressful. The hiring manager knows that not everyone has the right temperament to succeed in this field. You should be honest, but do not mention the salary or benefits. Instead, focus on the importance of the job in an emergency situation. Dispatchers must record important information and calm upset or excited individuals. Draw upon these aspects of the position in your response.
31. New Emergency Operator Job Interview Questions:
☛ Tell me about a time you had to make a difficult decision when your supervisor wasn't around
☛ Have you ever felt overwhelmed by stress? What did you do to keep performing your duties?
☛ Recall a time you had to multi-task. Were you successful?
32. Explain me how would you grade your ability to anticipate needs before they arise?
proficient;
normal ways things could happen compare to what could happen
☛ trends from past
☛ watch patterns
33. Tell us how do you work as a nurse under pressure?
This is a common question for all nurses; no matter your RN specialty. Emergency room nurses must move quickly, make decisions on the fly and treat patients under circumstances that aren't ideal. Be prepared to provide specific anecdotes that demonstrate you can perform with excellence under pressure.
Expect a scenario-type question like this during your interview. The team wants to know how you make quick, controlled decisions. By hearing how you'd triage these patients, your interviewer will get a sense of your clinical expertise and your critical thinking skills. Be sure to discuss task prioritization, delegation, and conflict resolution within your answer.
35. Tell us how did you deal with a difficulty patient/situation?
As a nurse, you are treating patients while dealing professionally with patient families and performing all the other duties of nursing. That means you have more than likely dealt with a difficult patient situation. Know that this question is coming and be prepared to not only describe a situation but also how you worked through it.
