Suppose you're out of stock on medication for a customer who is extremely difficult. How would you explain the situation to the patient?
Submitted by: MuhammadPharmacists have to deal with all types of people. This question will let you know if they are capable of handling the different personalities they will encounter on the job. What to look for:
☛ Applicants ability to interact with difficult patients
☛ Ability to diffuse potentially volatile situations
☛ Problem solving
Instead of waiting for the patient to come into the pharmacy, I would call them and let them know their medication is out of stock, we are ordering some more immediately and that I was sorry for any inconvenience this would bring. The goal with the phone call is to get ahead of the situation and prevent an in-store confrontation.
Submitted by: Muhammad
☛ Applicants ability to interact with difficult patients
☛ Ability to diffuse potentially volatile situations
☛ Problem solving
Instead of waiting for the patient to come into the pharmacy, I would call them and let them know their medication is out of stock, we are ordering some more immediately and that I was sorry for any inconvenience this would bring. The goal with the phone call is to get ahead of the situation and prevent an in-store confrontation.
Submitted by: Muhammad
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